The Complaints Book records details of complaints against residents of the hospital behaving oddly or sightings of same in wrong places.
Access to some of these records is restricted to protect personal privacy.
Information in the Complaints Book includes date, time, complainant's name and address, nature of complaint, area where incident or sighting occurred, immediate action taken, name of recorder, follow-up action and name of resident involved in the complaint.
Prepared by: Lee Butterworth
Created: 25 August 2013, Last modified: 3 December 2014