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Find & Connect Support Service Victoria

Open Place

1800 16 11 09 (freecall)

Monday – Friday 9am – 5pm

Update: Open Place transition from Berry Street to Relationships Australia Victoria (RAV)

As part of the transition of Open Place to RAV our normal service delivery (during COVID-19) is being impacted.

You may experience some delays in our service response, but Open Place will be fully operational (under COVID-19 restrictions), with the same phone numbers and email addresses as a service of Relationships Australia Victoria (RAV), as soon as we are back online.

We sincerely apologise for this inconvenience, we thank you for your patience during this time, and we look forward to continuing to provide our services with the support of RAV into the future. — The Open Place Team


COVID-19 Update: Considering the recent public health advice, Open Place closed the Drop In Centre and activities on Monday 23rd March.

Open Place will continue to support Forgotten Australians operating by phone and email as usual from 9am to 5pm, Monday to Friday. This includes counselling, redress support, health brokerage, record searching and co-ordinated support.

For the safety of all, we will unfortunately not be able to offer face to face meetings or group activities until further notice.

Please be assured that the  Open Place team will continue to support Forgotten Australians in ways that are possible during  these unprecedented circumstances, and we will maintain connections.

Please call us on: 1800 779 379 or (03) 9421 6162

Or email us at


Open Place is the support service for Forgotten Australians in Victoria. It provides personal support, help with records and family searches, counselling, social activities, reunions, support groups, and opportunities to learn new skills.

image of open place waiting room

Telephone: 1800 16 11 09 or 1800 779 379
Address: Suite 1 / 8 Bromham Place, Richmond, VIC 3121