Client Files, Child Protection and Family Support [and its predecessors] (1921 - )

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Access Conditions

Access to these records is restricted and confidentiality is protected by CPFS. If you believe the Department may hold records about you, or about a family member, you are encouraged to apply. Access is governed by the Freedom of Information Act 1992 and the Department has a form on their website which you must use to apply for records.

Records

Record-keeping practices have changed over time and governments didn't always realise how important it might be to preserve the records that were made when someone was a child. Even where client files exist, the amount and type of information they contain differs from child to child. It is not unusual for one child in a family of siblings who were all in 'care' to have a thick file while her brother or sister has no more than a name in a register. So often, the record-making and record-keeping depended on the officer doing the recording and/or culling.

The growing trend of administration and greater public accountability for finances was also a factor in how government was dealing with information. During the 1970s when new files were being created at the rate of around 10,000 per year, the department was concerned with the large amount of 'inactive', old files that it had in storage. A culling program started in earnest and the department's annual reports give the numbers of files destroyed each year. Sadly, some of those files would have been client files for children who had now 'grown up' and not been in touch with the department for some years.

By 1984, the department had started entering client records into a computer system. This system has changed over time, and there was still a lot of 'manual recording' until the 2000s when the department gradually brought in a State-wide, electronic system for creating, managing and preserving records which was fully implemented in February 2008. The Children and Community Services Act 2004 (WA) s.128 requires that the department keeps records for every child who comes into its care.

It is disappointing to know that not all client files exist and that many of them have very little information of value to people in their adult years. However, particularly since the 1980s, record-keeping has improved and some files may contain:

• Family name
• Given names
• Age
• Date of birth
• Medical information
• Social work or psychological information
• Photographs
• Letters to or from a child
• Schooling information
• Legal information
• Official decisions relating to the child
• Placement information (where the child lived while in the care of the department)